“Quick summary” Owning a single restaurant and ensuring that everything works well is good (though it can also be difficult sometimes).
But what about two, three, or even four restaurants? At that point, the task becomes especially challenging.
Handling more than your capacity with the very best standards possible is difficult. At the end of the day, you may have fifteen restaurants. However, there will only be you to manage everything. How can you ensure that your fifteenth one is as successful as your first one?
It is definitely challenging but not impossible.
With the best technology, tools, management, and team - you can ace it pretty well. To manage everything properly, you will have to develop solutions for each and every challenge and get better with time.
So, whether you are handling a restaurant with multiple locations willing to streamline the management or looking forward to opening other locations - this blog has got you covered with the guide on how to manage multiple location restaurants.
In this blog, we will list everything you need to know about managing multiple restaurant locations with basics, the best tips, tools, and other things around it.
Let’s get started.
As a building needs a solid foundation to stand for a lifetime, the same goes for businesses as well. Businesses also need a robust foundation to sustain for the years to come. It helps you achieve your long-term business goals easily while keeping you aligned.
When it comes to multi-store management, having an established brand will streamline the management and make expansion easier and straightforward.
Here are some things you need to lay a strong foundation for your restaurant business:
With these tips in mind, you can get started and operate seamlessly.
As a manager or owner of a multi-location restaurant, keeping a firm grasp on your goals and vision is paramount for effective management. A well-defined vision serves as a guiding light, which will help you achieve your long-term business objectives of the restaurant chain.
With a clear vision in mind, you can take your restaurant business toward consistent growth, operational excellence, and customer satisfaction across all locations.
Focus on sustainable growth and expansion that aligns with your brand values. Your goals should include identifying strategic locations and markets that resonate with your target audience.
This clarity enables you to prioritize strategies, allocate resources wisely, and make informed choices that propel the restaurant chain toward success. You inspire and empower your team by staying committed to your goals and vision, creating a cohesive and motivated workforce dedicated to the shared vision.
Ultimately, remembering and embracing your goals and vision will elevate multi-store management, performance, reputation, and long-term prosperity.
If you are looking for effective ways to manage multiple restaurants, make sure to create a consistent and cohesive brand identity across all the locations.
Amongst the increasing competition, it is more difficult than ever to attract and retain customers while also building their trust. But, with consistent and similar branding across all the locations, you can do it.
Check out the benefits of the same:
Here are some of the tips on how you can do it.
Implementing consistent operational standards across all restaurant locations, especially concerning serving, plating, and other operations, is essential to provide customers with a unified and excellent dining experience.
Here are some key steps to achieve this:
Running a multi-location restaurant is a rewarding venture but presents unique challenges in managing multiple restaurants effectively. One of the key challenges is striking a balance between dedicating sufficient time and attention to each location. But the right strategies, the right tools, and better management will help you strike a chord.
Balancing time and attention across all outlets will not only enhance overall efficiency but also contribute to the continued growth and prosperity of the entire restaurant chain.
Here are some tips you should keep in mind to efficiently balance your time & efforts for proper management:
In any business, community, and data are at the core. The best-in-class communication tools & processes backed by robust data tracking and management. can set your business up for success. It is especially for the hospitality industry and if you are managing multiple restaurants.
Businesses want happy customers, and happy customers require personalized and best services. And, with the proper data along with seamless communication in place - you can make this possible.
Below, we will be discussing efficient communication and information sharing:
Communication is at the core of every business out there, and it is especially true for the hospitality industry.
Managing a distributed team means having many locations. Even though you might not be able to interact with your managers on a daily basis, you can easily stay in touch. A cloud-based system with sophisticated communication and administration tools must be an essential part of your expansion.
Not only should you, as the owner and operator, be able to speak with your staff easily, but managers and staff throughout your restaurants can also share challenges and best practices to solve issues and capture opportunities collaboratively.
So, ensure you utilize the best technology for seamless communication to maintain your multiple restaurant locations efficiently.
Data is the secret ingredient that can make your chain of restaurants stand out from the competition. But gathering data alone won't help you run a better business at every level; you also need to be able to act on it.
The most common challenge that multi-location restaurants make is failing to make data-driven decisions. You won't have any facts without data; all you'll have are guesses and opinions.
So, how to manage multiple restaurant locations with centralized info & data management?
Data is like having a crystal ball that shows you what's happening in your organization and how you can use this information to make growth-driven actions.
Regular meetings and updates with your team are of utmost importance in effectively managing multiple restaurants. These meetings serve as a vital communication channel, allowing you to stay informed about everything happening at each location.
Through open and transparent communication, you can address concerns, share best practices, and align the entire team with the restaurant's goals and vision.
With constant communication, you can get valuable feedback and insights from your team members, offering valuable perspectives on the challenges and opportunities specific to each restaurant. You can then evaluate the feedback and work together with your team to make improvements accordingly.
Remember, Team Work = Better process & best results!
Getting your team’s feedback and insights not only help you make better decisions, but your employees also feel valued, that their feedback is important to you, and that you are taking proactive steps to make things better for them and your customers as a whole.
So, it’s a win-win for everyone. YOU, YOUR EMPLOYEES & YOUR CUSTOMERS!
In your restaurant business, you have to deal with a lot of operational duties such as cooking, managing, cleaning, serving, etc. But, the fact that you can’t handle everything alone. For different operations, you need a skilled staff who can help you throughout the process.
Your employees are the ones who are working behind the scenes to make your restaurant business successful. However, you need to hire the best ones who understand your business goals and offer the best services accordingly.
To make it possible, you need to follow below tips:
Employee recruitment, hiring, and management is a difficult task to manage.
When working with many locations, you must ensure that your hiring procedures, retention techniques, and onboarding platforms are all in sync.
If they're not, you can find yourself in one of the following situations:
How to solve this problem when it comes to how to manage multiple restaurant locations?
The simple answer is: The right tools can make hiring and onboarding easy and quick.
Even if you have employees in many locations, you can take advantage of the top HRMS software, which includes a comprehensive range of features like applicant tracking, interview templates, self-onboarding, and digitalization tools.
These characteristics are required to efficiently hire staff at numerous locations while keeping an eye on their progress at all times.
Training your staff is one of the most important steps when running multiple restaurants in different locations.
Make the best efforts to train your staff with the right onboarding process and training program to get started and serve your customers. Training is not just required at the start. You need to offer it consistently. Make constant efforts to make sure all employees are knowledgeable, competent, and up to date with the latest trends and their ongoing responsibilities.
Make sure they comprehend all the rules and regulations you may have set up for your restaurant business, including those about customer assistance, food hygiene, health standards, and other matters.
Additionally, hosting meetings or workshops on-site makes sure that everyone is clear on expectations and protocols across the entire organization.
The importance of selecting the top managers and supervisors to oversee each location is more important than ever for any restaurant chain with several locations.
Delegating responsibilities to mid-management personnel helps you with the successful multi-store management of the restaurant. It means that although the owner manages the overall business from an elevated position above, location managers handle day-to-day operations at each location.
Consider it a cooperation where each person contributes in their own way to the company's success. Keep in mind that you don't have to handle everything yourself.
Here are some tips for streamlining the management tips:
If you are managing a restaurant with multiple locations, you need to change your mindset as well. You need to set your priorities right and manage your time and efforts accordingly to reduce waiting time in your restaurants.
Successful multi-store management requires transitioning from day-to-day operations to enterprise-wide, long-term concerns. All of a sudden, you're worried about the well-being of the company as a whole, not just the sales at one particular location.
The best thing you can do to effectively manage a multi-location restaurant business is not to be afraid of technology. In reality, the use of mobile devices significantly enhanced operations at Austin, Texas' Odd Duck Restaurant, increasing sales by $500,000 and tipping by $7,000 yearly.
When it comes to monitoring and maintaining performance, technology is your friend! You can get an immediate and complete view of everything by investing in cloud-based software for services like inventory management, point of sale (POS), and employee planning.
You can even check your multiple restaurants' end-to-end analytics and reports to evaluate the performance and make data-driven decisions accordingly.
Menu, the right pricing, and inventory management are some of the crucial considerations you need to keep in mind for your restaurant business. Keeping in mind your target audience, market trends, and customer preferences - you can decide on the right menu; its affordable pricing and efficient inventory management will make your restaurant management easy and convenient.
To do it seamlessly, you need to keep the following things in mind:
Below, we have explained how these effective menu and inventory management will deliver consistent and relevant customer experience across all locations.
Consistency in menu offerings and pricing is very important when it comes to managing multiple restaurants. It ensures a seamless and unified customer experience across all locations, leading to several key benefits. Consistent menu offerings help you create a cohesive brand identity and customer expectations.
Also, when customers visit any of your restaurants, they look forward to finding their favorite dishes regardless of the location, leading to better customer satisfaction while boosting the likelihood of returning.
Moreover, uniform pricing prevents confusion and fosters transparency, preventing any negative customer experiences that may arise from price disparities.
Check out some tips to ensure consistency in menu offerings and pricing:
This consistency strengthens your brand identity and boosts customer satisfaction and loyalty, contributing to the long-term success of your restaurant group.
Streamlining the inventory procurement process, availability, and control is crucial in the restaurant business. But, this process is challenging and becomes even more tedious when you have to deal with multi-store management.
The traditional method of calling every location to take updates about their inventory and then calling the suppliers to bring the required supplies is flawed and full of errors.
With new technology being introduced daily, taking advantage of automated inventory procurement and control becomes crucial.
When you get your hands on the best POS system, it helps you with the following things for better inventory management in restaurants with multiple locations:
In this revolutionary environment, technology has a huge role to play. The right technology always comes in handy when you are operating a restaurant with multiple locations and want to streamline the entire operation.
You will be a more efficient manager if you handle the inventory, sales, and menu of all of your restaurant locations in one system. Without logging in and out or switching between tabs in your browser, you can look at the numbers on each place to find areas that need improvement and those that are succeeding.
POS system providers provide a variety of options for multi-unit enterprises. Think about the advantages you might get from a POS system that enables you to manage several restaurants from just one place.
Starting a restaurant business or even a new location requires a significant amount of time. But it doesn’t stop there! You need to invest resources, time, and attention to ensure streamlined operations at all locations.
Here are some of the tips you should keep in mind to level up restaurant operational efficiency:
Follow the below-written tips for standardized operations of your multi-location restaurant, and thank us later!
Each new restaurant location must maintain clear standards and procedures to keep everyone on the same page. From how dishes are prepared to how staff interact with clients, having clear norms produces a consistent experience on which customers can rely.
Put these procedures in writing so that your personnel have a guide to follow. A training booklet or handbook will assist new hires in understanding the expectations and standards established for your restaurants.
Another advantage of having clear procedures and processes is that they foster accountability among the team members.
Holding people accountable for their behavior becomes simpler when everyone is aware of their own roles and duties. Using the defined criteria, you can evaluate performance, give suggestions, and rectify any discrepancies from the expected standards.
Implementing the right systems for efficient workflow is vital for the successful multi-store management of a restaurant.
With the adaptation to the right system and tools, you can tap into the well-organized and synchronized workflow that delivers a seamless and exceptional dining experience to customers, reinforcing the restaurant's brand identity and driving long-term success.
Investing in the best tools and systems will require some investment, but it's surely worth it in the long run and will result in significant returns.
Monitoring and optimizing key performance indicators (KPIs) is crucial for effective multi-store management of restaurants. KPIs provide valuable insights into each location's overall health and performance, enabling informed decision-making and continuous improvement.
With consistent monitoring and optimization of the following KPIs, you can make data-driven decisions to enhance performance, achieve operational excellence, and effectively manage multiple restaurants for sustained success.
Here are some of the key KPIs to monitor for effective restaurant management:
With the best-in-class POS system, you can access all this data on the go along with comparisons to make decisions and improvisations accordingly.
Brand consistency can boost income by up to 10 to 20%. Thus, it's critical for every restaurant in your chain, franchise, or group to be consistent with the others.
In a chain restaurant, for example, everything from the brand standards to the menu, operations, taste, tableware, inventory, ambiance, and colors should be consistent. The same holds true for franchises, albeit some menu items, such as seafood near the seaside, could change.
At franchise restaurants, proper staffing and recipe consistency are extremely important. In this way, regardless of where a customer chooses to eat, their dining experience will always feel consistent.
Creating a comprehensive restaurant operations checklist to assist your personnel in carrying out day-to-day operations efficiently and effectively.
Quick-Tip: With the help of standardized tools and processes, you can provide similar services and experiences to your customers across all restaurants.
Quality Control and Customer Experience are among the essentials for your restaurant business, and you need to make constant efforts to make it possible.
To make it a bit easy for you, we will be mentioning some helpful tips you should keep in mind:
These tiny details towards streamlining your business and improving customer feedback will make a world of difference.
In the pursuit of excellence, ensuring consistent quality across all locations and every time is the pinnacle of success for a multi-location restaurant business. This unwavering commitment to quality starts with the foundation of standardization.
Customers can savor the same delightful flavors and presentations at any of your restaurant outlets by establishing consistent recipes, portion sizes, and cooking techniques.
To make it possible, you need to provide training programs that empower the staff with the skills and knowledge needed to make the recipes with the utmost quality and consistent taste.
Frequent quality control checks and feedback loops guarantee that each dining experience meets the highest standards, leaving no room for compromise. By fostering a culture of attention to detail and keen attention to quality, your customers can experience delicious recipes with hygiene and quality in mind.
Quick-Tip: Building strong relationships with trusted suppliers ensures a steady supply of premium ingredients, contributing to the overall excellence of your dishes.
Gathering and responding to customer feedback holds immense significance in the restaurant industry, especially if you are managing multiple restaurants. Whether positive or negative, customers' opinions provide valuable insights into their dining experiences, preferences, and expectations.
The feedback varies from location to location, so go through all the feedback and make improvisations as per the location.
By actively engaging with customer feedback, restaurant chains can strengthen customer loyalty, elevate their brand reputation, and ultimately drive long-term success across all their locations.
Here are some ways how you can collect customer feedback:
Giving clients a personalized experience, regardless of where they dine, is an excellent approach to creating relationships and gaining trust while increasing recurring business.
When you leverage the best POS system, it helps you provide personalized service to each customer - considering their favorite dishes, giving special discounts on a certain number of orders, keeping their dietary requirements in mind, etc.
These small details make a big impression on diners, who value the extra work. Offering a detailed and individualized experience throughout your locations helps strengthen the company's image, customer happiness, and trust as somewhere willing to go above and beyond to deliver the best and most personalized service possible.
Multi-store management of a restaurant necessitates extensive communication on your part; it includes everyone: staff, managers, and even customers. It ensures that you are updated with everything that is happening at your restaurant (at each location) and what your customers feel about your restaurant, services, food, staff behaviors, hygiene, and other things around.
After getting all the information from your customers, make sure that you share everything with your team members as well. Staying in touch with your teams has never been simpler, even though your restaurants are dispersed geographically.
Open, honest, and continuing communication between yourself, your management team, your workforce, and your customers fosters a sense of trust.
And it is quite beneficial in so many different ways: financially (there is a proven link between communication and revenue), promotes good workplace culture, and boosts customer satisfaction.
To communicate with your customers effectively, you can use social media, website, and email marketing, encourage feedback through surveys, various review platforms, visit the restaurant on an occasional basis, etc.
Financial management and reporting are critical aspects of running a multi-location restaurant business. Sound financial management and reporting practices help optimize profitability, allocate resources efficiently, and ensure the long-term success of the multi-location restaurant business.
To make your finance game stronger, we will add some tips below:
Use these tips for your work and level up your finance game.
What's the secret to managing a profitable business? Earning money. You will have a deficit if you are unable to bring in more income than you are using, leading to drained profits (and you surely don't want it).
To avoid this, make budgets and keep close tabs on your finances to make sure you are aligned and not overboard. You'll need to evaluate financial data and comprehend KPIs for each of your restaurant's locations.
Typically, you'll want to consider factors like sales volume, operating income, labor costs, inventory costs, and profit. Thank goodness, none of this has to be done manually. Using the proper software that automates data gathering, processing, and reporting will simplify the process and make financial management a breeze.
So, establish a centralized financial management system for your restaurant business and streamline the financials. You can even hire a professional financial manager or accountant (if needed) to look after your finances.
Tracking and analyzing key financial metrics of each location is essential for effective multi-store management in the restaurant business. These financial metrics provide valuable insights into the performance and profitability of each restaurant, helping you make informed decisions and identify areas for improvement.
Here are some key financial metrics to track and analyze for your restaurant business:
By tracking and analyzing these key financial metrics, you can compare the performance of different locations, identify areas that need improvement, and implement strategies to enhance your restaurant chain's overall financial health and success with the multi-store management of restaurant locations.
Regularly reporting and analyzing your restaurant business's financial status(for every location) is very important.
Importance of Financial Reports in a Multi-Location Restaurant:
Financial reports serve as the guide to informed decision-making in a multi-location restaurant. These reports provide a comprehensive overview of the financial health of each location.
With a clear understanding of each location's financial performance, restaurant owners and managers can identify areas of strength and weakness, monitor trends, and make strategic adjustments to achieve sustainable growth and success.
Accurate financial reports also facilitate transparency and accountability among stakeholders, fostering trust and confidence in the business's operations.
Comprehensive Analysis of Financial Data:
Conducting a comprehensive financial data analysis elevates financial reports' value from raw figures to actionable insights. This analytical process involves dissecting revenue streams, examining cost structures, and scrutinizing profit margins across all locations.
By performing variance analysis and comparing actual performance against budgets and forecasts, you can get real-time and accurate data - which will help you in shaping the future of your restaurant business.
Moreover, end-to-end also updates you regarding trends, changing customer preferences, seasonal fluctuations, and other things - to make data-driven Decisions. With this crucial knowledge, the multi-location restaurant can adapt, grow, and thrive in the face of a dynamic and competitive industry.
Once your restaurant business has reached the franchise level, invest in the right technologies that automate business procedures and information to keep your business processes consistent, reliable, and customer-friendly.
Investing in a franchise POS system will be extremely beneficial when you consider the amount and scope of administration necessary. Through the grouping of several locations to create unique reports for sales and business intelligence comprehension, this feature-rich POS system enables you to handle your restaurant operations in real-time.
Online ordering, kitchen order display systems, inventory control, and online reservation systems are some capabilities that will make your management duty easier.
You also have cloud kitchens and loyalty programs, which help you strengthen your relationship with repeat clients by providing them with special offers and discounts to keep them coming back.
To ensure the continued success of your restaurant business, consider implementing effective expansion and growth strategies. By adopting the right strategies, you can fuel your restaurant's growth, solidify your position in the market, and achieve long-term success.
Here are some of the best strategies to fuel your restaurant business expansion and growth strategies:
Do your research and decide what is right for the expansion of your restaurant business and take steps accordingly.
Assessing opportunities for growth in a restaurant with multiple locations is crucial for ensuring the long-term success and sustainability of the business. Conducting a comprehensive growth assessment allows restaurant owners and management to make informed decisions about expansion, menu diversification, and market penetration.
By analyzing the performance of each location, identifying top-performing outlets, and understanding customer feedback, the business can focus its efforts on areas with the highest potential for success.
Quick Tip: Market research is pivotal in identifying new geographical regions with high demand for the restaurant's concept, enabling strategic expansion.
Additionally, exploring menu diversification and staying responsive to changing customer preferences helps maintain a fresh and exciting dining experience.
Embracing an effective online presence and delivery services is essential in today's digital landscape to reach a wider audience and adapt to evolving dining habits.
Overall, the process of assessing growth opportunities ensures that the restaurant chain evolves, adapts, and thrives in a competitive market.
Identifying new locations and markets is a critical step in the growth and expansion of your restaurant business. At the same time, it is also quite challenging - as you need to look after so many factors before getting started.
But, with the right insights, team, technology, and process - you can make it possible. By strategically choosing new locations, you can tap into untapped markets, attract a broader customer base, and increase your brand's reach and profitability.
To make your work a bit easier, you can check out the following tips for identifying new locations and markets:
With these tips in mind and conducting thorough research, you can identify new locations and markets that align with your restaurant's vision and goals, ensuring a successful and sustainable expansion.
You can routinely take a few actions to replicate the success of your current restaurants and establish a strong foundation for each new property, regardless of whether you want to grow your concept to 5, 20, or 50 additional locations. Discover three practical suggestions for expanding your multi-location restaurant operations!
These actions include developing and refining your standard operating procedures (SOPs) before implementing them in additional locations. Locating the appropriate technology to centralize operations in the front and back of the house and making sure you have a solid team in place to support your success.
Applying economies of scale properly will help increase your brand's consistency, customer satisfaction, and customer loyalty. So fasten your seatbelts and start expanding your restaurant business.
Expanding your presence in the food service sector can be achieved in one of two ways: by creating a new restaurant concept or replicating a current one. Each alternative has advantages and disadvantages that should be evaluated before getting started.
Starting from the beginning with a new restaurant concept might be thrilling for the ambitious entrepreneur.
When you go for the option of developing a new concept, you may gain from the diversification of markets. The general public is always on the lookout for something new and unique, so expanding the variety of restaurants under your control can provide customers with more of what they want.
However, this choice will make opening and running the business more difficult. As in this new concept, you won't be able to strictly adhere to the procedures outlined in your prior restaurant opening playbook. You need to start everything from the beginning.
There will also be revised projections, new branding, new process, customers, etc. And as you get started, you need to deal with different expenses, staff, and operations. So, bear everything in mind and move ahead accordingly.
In conclusion, effective management of multiple restaurants requires a combination of strategic planning, standardized procedures, and a customer-centric approach.
Embracing the right technology, like a Robust POS system, centralized management systems, and consistent operational standards, ensures streamlined operations and optimal resource allocation.
Moreover, maintaining a clear vision and goals, along with open communication with your team, empowers a collaborative and motivated workforce. With a focus on quality, growth strategies, and scaling operations, your multi-location restaurant can thrive in a competitive market.
As you navigate the challenges and opportunities that come with managing multiple restaurants, remember that dedication, passion, and adaptability are the keys to achieving long-term success and establishing your restaurant as a customer’s go-to- place for delicious meals.
Yes, if you are constantly expanding your restaurant operations and are unable to manage all the locations effectively, then hiring a multi-unit manager is the right choice. You can hire an expert multi-unit restaurant manager to manage everyday activities at all your locations.
The following duties can be assigned to a multi-unit manager:
If you are an owner of a multi-location restaurant business, then you must calculate the operational costs of each restaurant location.
You must first be aware of the numerous restaurant operating expenses, including food, drinks, and labor expenditures. Food prices can be divided into two categories: per-plate costs and total food expenditures.
You will compute the cost of ingredients for each menu item to figure out per-plate costs. If the entire cost of the burger with a beverage meal is $3.75 and the goal is to maintain food costs at 25%, you must charge $15.
($3.75 x 100) / 25 = $15.00
To estimate total food expenses, apply the following formula:
(COGS/Total Food Sales) x 100 = Percentage of overall food expenses Let's assume that your cost of goods sold (COGS) is $4,000. The total food sales are $15,000.
This is how your equation would appear: ($4,000 / 15,000) times 100 = 26%. According to some industry-wide standards, operational costs should approximate the following: Food prices range from 21 to 31%, labor costs from 25 to 30%, prime expenditures from 55 to 60%, and other costs from 30%.
Managing a franchise restaurant involves overseeing operations, maintaining brand consistency, and ensuring franchisee compliance with the franchisor's standards and guidelines.
Here are essential steps to effectively manage a franchise restaurant:
Before starting a new restaurant outlet, it is essential to know the cost to get started and its operations. According to the Restaurant Owner, the average cost to open a new restaurant is estimated to be around $375,000.
However, it is essential to note that actual opening costs can vary significantly, with a range spanning from $175,000 to $750,500. Also, the cost to start a new restaurant location depends on many factors, such as the restaurant's size, location, concept, interior design, equipment, licensing fees, and initial marketing expenses.
For instance, a small, casual eatery in a suburban area might have lower startup costs, while a high-end fine dining establishment in a prime urban location may require a more substantial investment.
Other factors, such as renovations, staff training, and initial inventory procurement, can also influence the overall expenses. Given the significant financial implications of opening a new restaurant, careful budgeting and financial planning are important to ensure a successful and profitable expansion.
The decision to go for a different restaurant concept or expand within an existing one requires careful consideration of various factors.
If market research indicates a strong demand for a new concept that is not currently adequately served in the area and you have the passion and expertise to execute it successfully, pursuing a different restaurant concept may be a viable option. Diversifying your portfolio and tapping into a different target audience or culinary niche can also open new growth opportunities.
On the other hand, expanding within an existing concept makes sense if your current restaurant has demonstrated consistent success and you have a loyal customer base indicating potential demand in other areas. Leveraging existing operational systems and benefiting from brand recognition and economies of scale are additional advantages of expanding within the same concept.
Ultimately, the decision should align with your long-term vision, financial capacity, and the strategic direction for your restaurant business.