Ovvi is a rapidly growing developer of innovative technology for the restaurant, hospitality and retail industries. Headquartered in Stafford, TX we specialize in point-of-sale systems and software to meet the needs of almost any business environment. For more information, visit our website: www.ovvihq.com
We are looking for a Client Retention Specialist to manage the execution of multi-channel engagement and retention campaigns. You will focus on our customer retention while coordinating with cross-functional teams. The incumbent will be tasked to identify digital opportunities to engage our customers to increase loyalty.
Responsibilities
- Maintain a book of accounts, optimizing the client experience and maximizing their retention rate
- Recommend new solutions to our clients and must possess impeccable communication skills
- Quickly gain knowledge of Ovvi product offerings
- Partner with Customer Service and Operations teams to ensure a satisfactory customer experience
- Lead problem resolution within established guidelines by effectively communicating with other departments and the customer
- Managing customer reviews
- Assist in maintaining loyalty program
- Collaborate with digital team to optimize loyalty program
- Engage with clients on a daily/weekly/monthly basis
Skills & Requirements
- Experience in working closely with customers to identify the root cause of their issues and do what is possible, within the given guidelines, to resolve and retain customers
- 3-5 years’ experience in a similar role
- Ability to effectively plan and manage multiple customer accounts
- Ability to partner, influence and negotiate
- Build internal/external relationships through exceptional problem-solving skills and consistent follow through
- Demonstrate proficiency with MS Office and CRM software
- Excellent organization skills and attention to detail
- Excellent written, oral and presentation skills
- General business acumen and ability to quickly understand Ovvi’s solutions
- Strong interpersonal skills, ability to partner, influence and negotiate
- Experience in Customer Service
Ovvi is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Benefits: Healthcare coverage with supplemental dental and vision plans. Eligibility to enter the plan is the first of the month following 90 days of employment.