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Touch Screen Menu Ordering System for Restaurant

Published Mar 31, 2023 Restaurant
Touch Screen Menu Ordering System for Restaurant
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“Quick summary” Digital technology is undergoing a transformation in the restaurant industry. Touchscreen Menu Ordering System is the newest option to join this revolution.

Over time, both restaurants and customers seek greater convenience and error-free ordering and payment handling.

It calls for a modern, customized, simple technology that solves the problem effortlessly. With the touch screen ordering system, it is possible.

When restaurants are adopting new & innovative technology, touchscreen ordering is making noise with its out-of-the-box features.

Through this,customers can now make orders using a touchscreen interface. By facilitating communication between your front-of-house and back-of-house staff members, a touch screen system will ultimately help you run your restaurant more efficiently.

It makes even more sense nowadays, as customers are looking for less interaction and more convenience. It not only simplifies your operations, but it also gives you a competitive advantage over your competitors.

Keep reading the blog to learn more about its components, benefits, Implementation, and challenges.

Here's more about the touchscreen menu ordering system!

A touch screen ordering system is a digital system used in restaurants to allow customers to browse the menu, select items, and place orders electronically using a touch screen interface. Even staff are carrying electronic devices for the order details from customers.

Instead of relying on traditional paper menus and ordering methods, customers or staff can use the touch screen interface to customize the orders, add or remove items, specify cooking preferences, and make special requests.

This system can provide several benefits for both customers and restaurant staff. For customers, it can improve the ordering experience by making it faster and more efficient, allowing them to easily explore the menu options and place their orders.

For restaurant staff, it can streamline the ordering process, reduce errors, and increase accuracy, leading to faster order processing and improved customer satisfaction.

Components of the Touch Screen Menu Ordering System

1. Touch Screen Display

The very first component is the Touch screen display. I mean, it has to be! This is what the name implies as well. Touch Screen Display (you already know) is a digital menu through which customers can place the order directly, or even staff can take the order through this technology.

The point is, Instead of opting for a traditional physical menu, these electronic menus are very helpful for customers and restaurants.

Here are a few things to keep in mind before opting for Touch screen display for your restaurant:

  • You need to choose the right touchscreen display size, which will depend on the restaurant's specific needs.
  • The resolution of the touchscreen display will affect the quality and clarity of the menu items and graphics. Higher resolution displays may be more expensive but can provide a better customer experience.
  • Touchscreen displays in restaurants must be durable and able to withstand frequent use, spills, and other types of damage.
  • The touchscreen display should be intuitive and easy for customers to use, even if they are unfamiliar with touchscreen technology.

2. Software

Software is another essential component of wireless restaurant ordering systems for restaurants as it facilitates menu management, order processing, and communication between different system components.

The software provides an interface for customers to interact with the menu and place orders easily and efficiently. The software should be customizable, allowing restaurants to make changes to the menu items, pricing, and other details as needed. It should also support different languages and currency formats to accommodate international customers.

Compatibility is another important consideration for touchscreen food ordering software. It should be able to integrate seamlessly with other hardware components, such as touchscreen displays, POS systems, and kitchen display systems.

The software should manage orders in real time, sending them to the kitchen display system for preparation and tracking the status of each order for better results.

3. Point of Sale System

Payments and inventory are two of the most crucial elements in the restaurant business. To crack this well and integrate it with the touchscreen display, you only need a reliable and tech-driven Point-of-Sale system.

When a customer places an order using the Touch Screen Food Ordering System, the order information is sent to the POS system for processing. The POS system calculates the total cost of the order, applies for any discounts or promotions and accepts payment from the customer.

In addition to payment processing, the POS system can even help in inventory tracking and management. Based on the data from the customers, the POS system will examine the current inventory, so you can efficiently manage the stock leading to less wastage and maximum utilization.

POS also collects information about the most popular items, sales trends over time, and customer behavior for personalized user experience while streamlining the restaurant process as well.

4. Printer

The printer is part of a Touch Screen Menu Ordering System for restaurants. It is responsible for printing out the order ticket or receipt after the customer has placed their order using the touchscreen menu.

The printer can be located in the kitchen, bar, or another relevant area where staff can easily access it. When the order is placed, it is sent to the printer, which will automatically print out the order ticket. This ticket contains all the information necessary for the kitchen staff to prepare the order, such as the items ordered, special instructions, and table number.

Through this, restaurants can improve order accuracy and efficiency, reduce the potential for errors in order preparation, and provide customers with a clear and professional receipt for their orders. It can ultimately lead to a better overall dining experience for customers and increased revenue for the restaurant.

5. Payment Processing System

A payment processing system is a critical component of a Touch Screen Restaurant Menu Ordering System. It enables restaurants to accept various forms of payment, such as credit cards, debit cards, mobile payments, and cash.

The payment processing system also ensures the security of the payment information by encrypting sensitive data, such as credit card numbers, to prevent unauthorized access or fraud.

By integrating a payment processing system with a Touch Screen Menu Ordering System, restaurants can improve the speed and accuracy of payment processing, reduce errors and fraud, and provide customers with various payment options.

It can ultimately lead to a better overall dining experience for customers and increased revenue for the restaurant.

Advantages of touch screen menu ordering system for restaurants

Advantages of touch screen menu ordering system for restaurants

1. Increased Efficiency

Touch Screen Menu Ordering System improves efficiency in so many different ways. Check out a few of them:

(A) Faster order Taking

With a touch screen restaurant menu ordering system, customers can quickly browse through the menu items, select their choices, and place an order without the need for a waiter or waitress to take their order. It saves time and reduces the chances of errors in order taking.

(B) Reduced Waiting Time

The touch screen menu ordering system enables faster and more accurate order processing, which reduces the waiting time for customers. This, in turn, leads to increased customer satisfaction and the potential for higher turnover for the business.

(C) Simplified Billing and Payment

The touch screen menu ordering system for restaurants can also simplify the billing and payment process. Once the customer has placed their order, they can pay for it directly through the touch screen interface, without any staff interaction.

(D) Improved Inventory Management

A touch screen ordering system can also help in inventory management by providing real-time updates on the availability of menu items. It can help businesses to manage their inventory more effectively, avoid stockouts, and reduce waste.

2. Improved Accuracy

Even the most experienced server is susceptible to errors when receiving an order. However, suppose your staff and restaurant are more technologically savvy and opt for a touchscreen menu ordering system. In that case, you will surely streamline the entire process, from placing the order and making payments to accepting and delivering the orders.

Touch Screen Menu Ordering System for the restaurant can also allow customers to review their order before submitting it. It provides an opportunity for customers to double-check their orders for accuracy, ensuring that they receive what they want.

Overall, a Touch Screen Restaurant Menu Ordering System can improve order accuracy, reduce errors and misunderstandings, and give customers greater control over their dining experience. It can lead to increased customer satisfaction and repeat business for the restaurant.

3. Better Customer Experience

In this highly competitive environment, where the restaurant industry is crowded, it becomes even more important for businesses to stand out and offer the best possible experience to their customers.

To make it possible, the Touch Screen Menu Ordering system helps restaurants out there. With its out-of-the-box functionalities and easy-to-use interface - restaurants can provide seamless and better customer experience throughout.

Here are some ways in which the Touch Screen Food Ordering system can improve customer experience:

  • Convenient and easy to use.
  • Reduces waiting time for customers.
  • Offers customization options for menu items.
  • Increases customer satisfaction and loyalty.
  • Reduces errors in orders and improves accuracy.
  • Helps to manage inventory and avoid stockouts.
  • Can accommodate special dietary requirements and preferences.
  • Enables customers to order at their own pace without feeling rushed.

4. Cost Savings

Implementing a touch screen menu ordering system for a restaurant requires a huge upfront investment, including buying and availing so many different components or software.

But, this initial investment will surely be worthwhile in the long run considering the competitive edge and out-of-the-box capabilities it offers to both the restaurant and customers.

Studies have shown that implementing a touchscreen menu ordering system can lead to cost savings of up to 22% for some restaurants.

For example, a study by the National Restaurant Association found that a quick-service restaurant that implemented this technology saw an increase in revenue of 10-15% and a reduction in labor costs of up to 30%.

And after witnessing these whopping figures, it is obvious that this inventory will surely yield favorable results. But to get desired results, you need to consider your requirements properly and go for result-driven execution.

Implementation of Touch Screen Ordering System

1. Choosing the Right System

When it comes to choosing the right system for implementing a touch screen restaurant menu ordering system, you need to consider the right vendor and system for the best-in-class Implementation.

(A) Hardware Requirements

The first thing you need to consider is the system's hardware requirements. You need to choose a durable, reliable touchscreen device with the necessary specifications to run the software smoothly. You also need to consider the other hardware necessary for a touchscreen food ordering system, such as a printer, point-of-sale system, and other hardware systems.

(B) Software

The software you choose must be user-friendly, intuitive, and easy to navigate. It should be able to handle large volumes of orders. It should be able to integrate with your existing software and hardware in your restaurant to ensure smooth and ongoing operations.

(C) Connectivity

The system needs a reliable internet connection to ensure that orders can be processed quickly and accurately while also connecting the hardware and software.

2. Installation and Configuration

When it comes to the installation and configuration of a touchscreen food ordering system for restaurants, here are some additional steps to consider:

(A) Choose the optimal placement

The placement of the touchscreen device is crucial. You want to ensure that it is easily accessible to customers and staff and is in a location that does not impede traffic flow. You also need to consider the device's size and ensure that it fits comfortably in the desired location.

(B) Consider the size of the touchscreen device

The size of the touchscreen device will depend on the available space in your establishment and the number of customers you anticipate serving. A larger device may be necessary for a high-volume restaurant or cafe, while a smaller device may be more appropriate for a quick-service establishment.

(C) Configure the software

Configure the software according to your establishment's needs, including menu items, prices, discounts, and any integrations with your existing POS system.

(D) Test the system

Thoroughly test the touch screen restaurant menu ordering system, including menu item display, POS system, order processing, and payment processing, to ensure that it functions correctly.

(E) Launch the system

Once you have completed testing and configuration, launch the wireless restaurant ordering system for customers for usage.

3. Employee Training

After you have installed a touch screen menu ordering system in your system, waiting to get desired results for your customers, but if your employees are not proficient regarding how to use and get going, then this investment will be useless. To prevent this situation, provide comprehensive training to ensure that the system functions smoothly and efficiently.

Here are some steps you can follow when training your employees:

  1. Introduce the touch screen ordering system to your employees. Provide an overview of the system's features, how it works, and how it will benefit both the employees and customers.
  2. Demonstrate how to process orders on the touch screen device, including inputting customer orders, modifying orders, and submitting orders to the kitchen for preparation.
  3. Anticipate common issues that may arise when using the touch screen restaurant menu ordering system from the employees, evaluate their feedback and take actions accordingly to improve the process throughout.
  4. Once your employees are trained to use the touch screen menu ordering system, continue providing ongoing support and guidance as needed. It can help ensure that the system continues to function effectively.

4. Maintenance and Support

Ongoing maintenance and support are crucial for your restaurant's touchscreen menu ordering system to ensure that it remains functional, secure, and efficient. It can help prevent issues, minimize downtime, and ensure that your employees are properly trained on how to use the system.

(A) System updates

Wireless restaurant ordering systems require regular updates to ensure that they function properly and are secure. Ongoing maintenance and support can help ensure that these updates are installed correctly and that any issues that arise are promptly addressed.

(B) Hardware maintenance

The hardware components of touch screen ordering systems, such as the touch screens and processors, require regular maintenance to ensure they function optimally. Regular maintenance can help prevent hardware failures and ensure your system runs smoothly.

(C) Software support

If your touchscreen food ordering system experiences software issues or glitches, ongoing support can help address these issues quickly and efficiently. It can help minimize downtime and ensure that your system remains operational.

Challenges and Solutions

1. Technical Issues

Technical issues can indeed be a common challenge in touchscreen menu ordering systems. Touch screens can malfunction or become unresponsive, the software may crash, and internet connectivity issues can disrupt the system's functionality. These issues can lead to frustration for both customers and restaurant staff and may result in lost sales or negative reviews.

To address these technical issues, the restaurant should adopt the following best practices:

  • It's important for restaurants to invest in high-quality touchscreen hardware and software designed to be reliable and easy to maintain.
  • Regular maintenance, calibration, and software updates can help prevent technical issues from arising in the first place.
  • In the event of an internet connectivity issue, having a backup plan, such as a traditional paper menu, can ensure that customers are still able to place their orders.

By taking a proactive approach to addressing technical issues, restaurants can ensure that their touchscreen menu ordering systems provide a seamless and positive experience for customers.

2. User Errors

Another common challenge that restaurants may face with touchscreen menu ordering systems is user errors. Customers may accidentally select the wrong item or struggle to navigate the touchscreen interface, leading to frustration and potentially losing sales.

To address this challenge, restaurants can take several steps to prevent user errors:

  • The touchscreen menu should be designed with clear and intuitive navigation, with large buttons and clear labels for each item.
  • Restaurants can provide visual cues or instructions to guide customers through the ordering process, such as highlighting recommended items or displaying images of each menu item.
  • Offering a search function or filters can also help customers quickly find the items they are looking for.
  • Restaurants should provide clear feedback to customers when they make a selection.
  • You should provide an option for customers to review their orders before finalizing; it can also help prevent user errors.
  • Restaurants can offer assistance to customers who may be struggling with the touchscreen system.

All in all, by taking a customer-centric approach to designing and implementing wireless restaurant ordering systems along with the right assistance throughout, restaurants can ensure that all customers are able to place their orders easily and efficiently.

3. Security Concerns

Security concerns can also be a common challenge with touchscreen menu ordering systems. Restaurants must ensure that customer data is secure and the system is protected from hackers and cyber attacks.

It is especially important given that touchscreen systems typically collect personal information such as names, addresses, and credit card numbers.

By addressing the security conversion effectively, the restaurant can establish reliability and trust for their customers leading to better customer satisfaction and revenues.

To address security concerns, restaurants should keep in mind the following things:

(A) Choosing secure devices

Invest in high-quality hardware and software that is designed with security in mind. It can include implementing secure login procedures for staff members, encrypting customer data, and regularly updating the system's software to address security vulnerabilities.

(B) Adopting best practices

Restaurants can also take steps to protect against cyber attacks, such as implementing firewalls, anti-virus software, and other security measures to prevent unauthorized access to the touchscreen system. It can also be helpful to partner with a reputable technology provider that specializes in touchscreen menu ordering systems and can provide ongoing support and security updates.

(C) Clear and transparent communication

Restaurants can provide reassurance to customers by clearly communicating their security policies and procedures and offering secure payment options such as encrypted credit card processing or mobile payment services.

By prioritizing security and taking proactive steps to protect customer data, restaurants can ensure that their touch screen menu ordering systems are safe and secure options for customers to use.


Here’s everything you need to know about implementing a touch screen menu ordering system in your restaurant which significantly enhances the dining experience at your restaurant. This system can be a game changer for your restaurant.

By utilizing this technology, you can provide your customer with a more efficient and convenient ordering process for your customers, while also increasing accuracy and reducing errors. It improves customer engagement and satisfaction by allowing them to easily customize their orders, view nutritional information, and explore new menu items.

Enhanced customer satisfaction, ultimately boosts customer loyalty, drives revenue, and makes your restaurant stand out from the competitors.

It benefits your restaurant business by improving order management and streamlining the workflow in the kitchen.

So what are you waiting for?

Set up this tech in your restaurant today and see the difference it can make!

If you are looking for further assistance, reach out to us & our team will get back to you!